This policy explains how business contact information submitted through the site may be handled. Typical data includes name, email, company, country, project type and technical notes about an ebike drive, brake or service request.
Information is used to route inquiries, prepare technical responses, support distributor coordination and maintain a record of specification discussions. We may use project context to decide whether an OEM, fleet, dealer or regional support team should respond.
Records may be retained while a project remains active or while follow-up support is expected. Information may be shared with authorized regional support teams when that is needed to answer a request.
You may request correction or removal of business contact data by contacting the support address listed on the contact page. Some records may be kept where required for compliance, dispute resolution or service continuity.